Refund & Cancellation Policy

Overview

This policy explains how you can cancel services from TecSolus LLC (“TecSolus”, “we”, “us”) and when you are entitled to a refund. It applies to all payments made to us, including card payments processed by Stripe. If your signed Service Agreement sets different terms, the Service Agreement controls.

Free quotes & consultations

Quotes, estimates and initial consultations are free. You are never charged before you approve a quote and receive an invoice.

Fixed-price projects

• Before work starts: if you cancel before the project kickoff, we refund your deposit in full, less any non-refundable third-party costs we paid on your behalf with your approval (such as domains, licenses or app store fees).
• After work starts: you can cancel at any time with written notice. You pay for work completed up to the cancellation date, based on completed milestones or hours worked. Any amount you prepaid beyond that is refunded.
• Accepted milestones: payments for milestones you have accepted are non-refundable, because that work has been delivered.

Monthly plans

Monthly plans (such as maintenance, support, cloud management or SEO) are billed in advance and can be cancelled at any time by emailing us. Cancellation takes effect at the end of the current billing period, and you will not be charged again. We do not provide partial refunds for the remaining days of a billing period that has already started, except where required by law. If you cancel within 7 days of your first monthly payment and we have not yet started work, we refund that payment in full.

Time & materials work

Time and materials work is billed monthly in arrears for hours actually worked, with detailed timesheets. You can stop the work at any time with written notice and you pay only for the hours worked up to that point.

Service issues

If a deliverable does not match the agreed scope or acceptance criteria, tell us within the acceptance period described in our Service Delivery Policy. We will fix it at no extra cost. If we cannot fix it, we will refund the amount you paid for that deliverable.

How to request a refund or cancel

Email contact@tecsolus.com with your name, company, invoice number and the reason for your request. We acknowledge every request within one business day and decide on it within 5 business days.

Approved refunds are issued to the original payment method. Card refunds processed through Stripe usually appear on your statement within 5 to 10 business days, depending on your bank.

Disputes

If you have a problem with a charge, please contact us first so we can resolve it quickly. Most issues can be solved within a few business days by email.

Contact us

Questions about this policy? Contact us: